FAQ

Do you ship to my country?

We deliver to in USA. including Alaska, Hawaii, Puerto Rico and Virgin Island.and Mexico, Canada, Australia. Shipping cost will be calculated at checkout once the shipping method and destination has been chosen.

What are my payment choices?

Our payment options offer you flexibility, security, and the convenience of using our service anytime. You can choose to pay via credit card or paypal.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

How do I edit my account information?

Click the Icon at the top of the second from the left and to "My profile"

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered shipping Method choices and their prices.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

* Customer Service : info@wholesaledowntown.com or (310)327-0020

What is your return policy?

We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with any of our ab apparel.inc products. We will assist you with prompt refund or exchange. All returns & exchange orders must be notified within 7days upon receiving the order. Return refunds will be issued back after we received the items and after they are inspected by our Return/Exchange Department. Item must be returned in its original condition always.

*ALL CLEARANCE ITEMS ARE FINAL SALE, AND THEY CAN NOT BE RETURNED*

We will not refund or any items if it was…Worn Washed Altered Snagged Ripped Stained(i.e. Make-Up) Orders(i.e. Cigarette smoke, perfume, etc.) or any other damage caused by the receiver. All returns must have a Return Authorization Numbers(RA#) Once you notify us with your return request, we will provide you with a Return Authorization Number. Please add the Return Authorization Number on the return box before you ship it out. This way we will be able to issue the refund faster without any confusion. We recommend you to send your return via an insured carrier. We are not responsible for lost returns. Customers will be responsible for all shipping charges incurred for delivery and exchanges, including rush charges. **All other returns that surpasses the return period, excluding manufacturer defects, are subject to a 20% restocking fee for regular orders.

** If you received a damage items, please take a photograph of the damage and send us an E-mail as soon as possible. Once we receive this notice we will contact you can provide you with a Return Authorization Number as a reference to your return request. This process must be done with 14days upon receiving the order.

* Customer Service : info@wholesaledowntown or (310)327-0020


ORDER STATUS

How do I change quantities or cancel an item in my order?

Once an order has been placed, the order is no longer editable. You will need to call our customer service at (310)327-0020 to have your order revised or cancelled. Please also note that once an order has been shipped, we can no longer cancel.


RETURN POLICY

Returning Merchandise

We allows returns on sale items, closeouts or special orders only if they are defective. In order to return, a RA# (Return Authorization Number) is required.

A restocking fee/penalty of 20% will be charged for unauthorized returns or refused/unaccepted packages.Packages that have been opened or are not in their original packaging are not accepted. The original shipping and handling cost is not refundable. A fee is charged for returned checks. You can be contacted about the return policy via the following phone number (310) 327-0020 / info@wholesaledowntown.com

Customers have 14 days to make a return claim on defective merchandise.

Customers are reimbursed for defective items through store credit.

Customer will provide call tags to the buyer for return shipping fees of defective merchandise. have 7 days to make a return claim on non-defective merchandise.

Customers are reimbursed for non-defective items through store credit.

Customer is responsible for return shipping fees of non-defective merchandise. All returns on non-defective merchandise are subject to restocking fees. A restocking fee/penalty of 20% will be charged for returns of non-defective merchandise after the return deadline

Please mail packages to:

AB apparel.inc
Attn: Returns Dept.
12923 s. SPRING ST. #E-3
LOS ANGELES, CA 90061

Get In Touch With Us

CALL | 1 (310) 327- 0020

FAX | 1 (310) 327-0037

EMAIL | info@wholesaledowntown.com

HOURS | 8:30AM-5:00PM (MON-FRI)



Payment Methods